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Buff Experience Transformation Update – May 12, 2026

Sprint 2 Complete: Build Momentum Continues

The Buff Experience Transformation project reached another milestone last week with the completion of Sprint 2. On May 11, the project team held a Sprint 2 demonstration session for subject matter experts and stakeholders, showcasing the latest configuration work in Education Cloud. These iterative sprint cycles—each lasting three weeks—allow campus experts to review, test, and provide feedback on system functionality as it is built, ensuring the final product reflects real operational needs. ��

The Sprint 2 demo showcased foundational Education Cloud functionality, including care plan creation and assignment, individual and bulk advisor assignments, success team visibility in the student portal, and improved advising note controls, all framed as iterative work in progress. Key feedback focused on governance and usability—especially who can create and manage care plan templates, the need for bulk and automated assignment tied to data such as academic standing or GPA, clearer rules around assignment end dates and “specialty” fields, and ensuring advisors can filter views to avoid information overload.

Active Build Across All Workstreams��

Build activities continue across all four parallel workstreams. Cloud for Good is advancing core Education Cloud configuration for Continuing Education and online programs, including constituent management, Salesforce Scheduler, case management workflows, and calendar syncing through the transition from EAC to Riva. The Office of Information Technology's Learner Engagement Technology team is progressing on the transition from the legacy Buff Portal Advising system—conducting retirement strategy analysis, managing Course Alerts and Outreach functionality, and executing regression testing—while maintaining current services to ensure stability for students and staff. Marcus Thomas (formerly Devs United) is moving forward with the Marketing Cloud transition, focusing on data architecture improvements, business unit configuration, subscription center design, and implementation of Synchronized Data Extensions to reduce reliance on CRM reports and automate data management. All teams are refining user stories aligned to seven mapped business processes—including Advisor Assignment, Appointment Management, Alerts and Care Plans, and Support Cases—in preparation for upcoming sprints, and the next sprint demonstration is being scheduled with details to be shared with working group members and stakeholders.

Adoption Leads: Help Us Build a Support Network

We continue to seek nominations for Adoption Leads—individuals within units and departments who can serve as local champions during the transition to the new system. Adoption Leads will support their colleagues through training, answer questions, and help ensure smooth adoption in their areas. If you or someone in your unit would be well-suited for this role, please submit a nomination. Building this network now will strengthen our readiness for deployment later this year. Thank you for all the nominations received so far. Please keep them coming!

Decisions in Progress and Timeline

Work continues on finalizing detailed MVP feature prioritization, data migration scope and timelines, and the Marketing Cloud subscription data model. The project team is also completing final approvals of remaining discovery deliverables, including the Security Framework and Data Cloud Design Plan. Configuration and development work remains on track to continue through October 2026, followed by end-user testing and training. We remain committed to transparency about what will be available at launch and what will be delivered in subsequent phases.

Stay Connected

Weekly Q&A sessions continue every Wednesday at 2:30 p.m. and are open to all campus stakeholders. These sessions provide an opportunity to ask questions, share feedback, and stay informed as the system takes shape. Working groups are meeting regularly and can schedule additional sessions on specific topics as needed. This week’s session will be completely online.

For more information, visit the CRM program website. Your partnership and input continue to be essential as we build a more connected, personalized student experience at CU 91���Ҹ�.

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Each week, this summary is created with the support of Microsoft Copilot and project notes across all Buff Experience Transformation working groups and meetings.